If a member is having email problems it is possible their email has been restricted due to either reporting a club message as spam, or their email provider reporting their email permanently failed.
If you are an Admin on the account, you can check this by going to the People area. From this page, look for an icon next to the member's email address. Click that to remove the restriction.
*Note* - Kiwanis Clubs will want to click the red Admin button on the People page, first, and then select the Roles & Email Restrictions option.
When removing restrictions you always want to make sure their email is still valid. A member may have a restriction lifted 5 times before it is permanent. This is to protect the integrity of the mail servers for all users.
If you have any questions please let us know.